Frequently Asked Questions
Contents
- Holiday Order Questions
- Subscribing, Billing, Paying, Gift-giving
- Receiving Print and Electronic Editions
- Passwords, Privacy, Access, Sharing
- Working with Passport Newsletter
- Other Questions
Subscribing, Billing and Paying
— May I see a trial issue before I subscribe?
Yes. Just submit your name and email address using the form to the right, and we'll send you an electronic version of our newsletter text.
— When does my subscription expire?
Your subscription expiration date is listed on your My Account page. Go to My Account and login; there you will see your subscription expiration date listed in bold type. You can renew by following instructions on that page.
— May I arrange automatic billing?
Yes. If you pay with a credit card, we can charge that card annually until it expires. Please specify "automatic billing" when you subscribe.
— May I give Passport as a gift?
Yes. Passport Newsletter makes a wonderful gift. Get all the details on our gift subscriptions page.
— How can I subscribe from overseas?
It's easiest to subscribe online using a credit card, which will calculate the proper currency exchange into U.S. dollars (All prices on this site are U.S. dollars.) Also, overseas subscribers pay an additional $30 per year for international postage and special handling.
— I spend four months each year at a second residence. Can my subscription follow me?
Yes. Go to My Account to list your alternate address.
— What is your refund policy?
We guarantee your satisfaction. If you are not delighted with your Passport Newsletter subscription at any point during the first 60 days, cancel your subscription for a full, prompt, and cheerful refund.
— Do I get a better price if I subscribe for two years instead on of year?
Yes! Save $30.
— How can I order a binder online?
Please see the binder order page for all the details about the official Passport Newsletter binder, where you can keep all your past editions organized for easy reference.
Return to top
Holiday Orders
— Why do you need my recipient’s email address?
In addition to the wonderful bonus book and monthly printed newsletter, which are delivered by traditional post, each subscription includes a complimentary digital edition, which is delivered electronically via email. Also, each subscriber has access to our archive of thousands of past reviews by using an individual password; the password is set up via email. And finally, once in awhile we like to send a little something extra to our subscribers (such as a new report about a vacation destination), and these are delivered by email.
— Why do you need my recipient’s phone number?
If you have provided the recipient’s email address, then we do not need a phone number. If you cannot provide the recipient’s email address, then our courteous, well-trained customer service staff will call them to obtain it. We realize phone numbers are sensitive and we would rather not ask; but if you feel it’s the best way to obtain the email address for your recipient, then we are pleased to assist by making the call.
— When will my recipient receive this gift?
If you order before December 1, 2008, we will hold your order and ship on or about December 1 so your gift arrival is well timed for the holidays. If you order before December 15, 2008, then (barring massive weather delays of postal service, etc.) your gift will be physically delivered by December 25, 2008. If you order on or after December 15, then your gift will be delivered electronically within 24 hours, with physical delivery of printed matter as soon as possible after that.
— May I use the “sixth order free” offer for myself?
Yes. If you are a new subscriber, your subscription will begin at the same time as that of your recipients. If you are a renewing subscriber, then your subscription will be extended for another year. In the case of renewal, please use the area marked “Please enter your gift message” to let us know that you want your existing subscription extended, or call our customer service department for personal assistance.
— My organization wants to give 250 subscriptions. Can we put our logo on the cover of our copies? Can we include a message from the organization? Who does the mailing?
Yes, you may add a logo and/or some custom text to the cover. For 100 or more subscriptions to a group of recipients, you may alter anything on the cover that appears in black ink over white space, with other material that uses black ink, for a relatively modest charge. Or, you may alter the color portions of the cover for a significantly higher charge. We offer individual quotes for this customization based on the specific needs of your organization.
We can also handle the mailing for you, and are happy to sign an agreement to assure the privacy and proper use of the names involved. Or, we can drop ship the subscriptions to you each month for you to address and mail. Please contact our customer service department for details.
Receiving Your Copy
— Why didn't I receive the electronic edition?
Although we almost never hear this question, we thought we should answer it "just in case." Here are solutions to three potential causes:
- Your email service may have misidentified Passport Newsletter as "spam," and placed it in your junk mail folder. Fix this by adding www.passportnewsletter.com to your "approved" sender list, using the instructions or "help" zone from your email provider.
- There could be a clerical error in the email address we have on file for you. Please check and/or correct it at My Account.
- Finally, your subscription may have expired. Find out and renew starting at My Account.
If these methods don't solve the problem, please let our customer service staff know. Include your name and email address and we'll forward the latest edition of the newsletter to you.
— Why didn't I receive the printed edition?
Again, this is rarely a problem, but if your issue did not arrive when you expected it, then please (a) check My Account to ensure our record of your address is correct; and (b) let our customer service staff know so we can send a replacement copy to you right away.
Return to top
Passwords, Access, Privacy,
and Sharing Content
— What if I don't have my password, or my password doesn't work?
If you have forgotten your password or log-in name, then retrieve it here. If this doesn't solve the problem, then please send us an .
— How can I change my login and password?
Change them by entering new information here.
— How can I change my mailing address online?
Go to My Account, and replace the former address with the new one.
— Can I look up recommendations from Passport Newsletter on my cell while I'm traveling?
Please watch for an announcement soon about accessing Passport Newsletter from "smart" phones and other devices.
— May I print out a copy of Passport once it's posted to your website?
Subscribers are welcome to print one copy for themselves or for members of their immediate household, for personal use only.
— May I share my issue with a friend?
Even better, your friend is eligible for a free trial copy of their own. Send them this link:
www.passportnewsletter.com/trial_issue.cfm.
— May I use some of your material on my blog or website?
Yes and no.
The "yes" part: You may use content from press releases in our Media section, according to instructions you find there. And, you may use material from our forthcoming Articles section on your blog or website. Meanwhile, check our Media section.
The "no" part: You may not use our original published material without our specific written permission. Also, no photography or illustration may be copied or used from this site. Thank you for being a law-abiding, responsible citizen of the Internet.
— What will you do with my name and address?
We use the information you provide to service your subscription. We may also send you occasional messages that we believe will be of interest to you. We will not abuse your trust by loading your inbox with junk mail.
We do not sell, rent, share, or give your information to others.
Return to top
Working with Passport Newsletter
— I'm a writer and independent travel guide based in Ireland. How can I contribute to Passport Newsletter? Or, how can I reach Passport Newsletter readers who might be interested in my services?
We look for individuals and companies who are expert in their field, and are deeply experienced at delivering appropriate services to upper-strata clientele. If you're interested in learning about becoming a featured guide, or becoming one of our writers, please contact our editor.
— May I submit my photography for use on your website?
Professional photographers will find answers to this question in our Media section. We request that others do not submit photography to Passport Newsletter at this time; but thank you for the thought.
— How can we arrange to have Passport review our restaurant or hotel?
Any quality establishment is welcome to inquire by email. Please note, however, that our reviews are unbiased, which means we make no guarantee that a review will be made, or that such a review would please the establishment in question.
— Can we advertise in Passport Newsletter?
We accept certain categories of advertising on our website, when that advertising serves our readers' larger interests and does not conflict with our mission. (We reserve the right to reject any advertising at any time for any reason.) If you're interested in advertising, please contact us.
— How can Passport Newsletter help me grow my business as a travel agent?
Passport Newsletter is proud to know and support many of the world's best travel agents. As part of our continuing commitment to travel professionals, we'll add travel agent tools to our website in late 2008.
Return to topOther Questions
— How can I send comments or suggestions to Passport Newsletter?
Please email or call using one of these contacts.
Return to top